Visual Productions forum

Products => Cuelux => Topic started by: Kerberloni on November 27, 2010, 01:51:45 PM

Title: How to save a show
Post by: Kerberloni on November 27, 2010, 01:51:45 PM
Hi,

I have a question.

I test over one hour how to save my first cuelux show, but it dont works.

So can someone explain me how the show could be saved?

I use Windows 7.

Thanks Kerberloni
Title: Re: How to save a show
Post by: Jeroen van der Velden on November 27, 2010, 02:00:02 PM
As written in the user manual, the show is automatically being saved whenever you change anything.

However, to start a new show or save as backup, open the OPTIONS menu and go to the DISK submenu.
Title: Re: How to save a show
Post by: Kerberloni on November 29, 2010, 09:43:16 PM
Thanks but where can I get the newest manual?

If it's possible in german.

Now I tested it again, but cuelux don't save my shows. I click "Save as" and nothing happens after clicking "save as" again the window close. But after clicking new and than clicking open now show could be load. Where saves cuelux the shows?
Title: Re: How to save a show
Post by: Bart van Wunnik on November 30, 2010, 09:16:39 AM
Hi Kerberloni,

Please take a look at the German manual (http://www.visualproductions.nl/nocache/downloads/action/open-download/download/cuelux-users-guide-deutsch.html)on page 12, here is the save function explained.
Please try to save your show file as explained in the manual, if you still experiencing any difficulties, please let me know.

A new German manual will be done within 2 weeks.

Regards,
Bart


Title: Re: How to save a show
Post by: Monkey on November 30, 2010, 04:54:39 PM

und hier habe ich ein paar Sachen auf deutsch festgehalten, die nicht in der Anleitung stehen ;)

http://www.paforum.de/phpBB/viewtopic.php?f=2&t=81369 (http://www.paforum.de/phpBB/viewtopic.php?f=2&t=81369)
Title: Re: How to save a show
Post by: Kerberloni on November 30, 2010, 10:01:08 PM
Thanks for help, but saving shows doesn't work.


Look at this maybe you understand my problem:

http://yfrog.com/e4gomz
Title: Re: How to save a show
Post by: Bart van Wunnik on December 01, 2010, 09:00:29 AM
Hi Kerberloni,

I see what your problem is.
Could you tell me what version of Cuelux that you are running and what version of Windows?
Also could you send me the last log file that you can find in: C:\Users\[USERNAME]\Documents\Visual Productions\Cuelux\Logs
You can send it to bart [at] visualproductions [dot] nl

This will help me in finding out what could cause this problem.

Regards,
Bart
Title: Re: How to save a show
Post by: Kerberloni on December 01, 2010, 01:02:27 PM
Thanks I have Cuelux Version 1.03 Build 14

Version of Windows: Windows 7 Starter

Email is coming
Title: Re: How to save a show
Post by: Bart van Wunnik on December 02, 2010, 04:25:22 PM
Hi Kerberloni,

I've got your e-mail and I have found the problem.
In your log file the "Data directory" on row 4 is empty, this should be: C:/Users/[USERNAME]/Documents/Visual Productions/Cuelux.

Could you tell me what other directories are in this "C:/Users/[USERNAME]/Documents/Visual Productions/Cuelux" folder?

Regards,
Bart
Title: Re: How to save a show
Post by: Kerberloni on December 03, 2010, 08:29:11 AM
The Poblem, there is no directory "Visual Productions" in the folder "C:/Users/[USERNAME]/Documents"
Title: Re: How to save a show
Post by: Bart van Wunnik on December 03, 2010, 09:00:47 AM
In what directory did you find the log files then?

Regards,
Bart
Title: Re: How to save a show
Post by: Kerberloni on December 03, 2010, 09:31:17 PM
i found it in

"C:/programme/visual productions/cuelux10314/logs
Title: Re: How to save a show
Post by: Bart van Wunnik on December 06, 2010, 04:29:31 PM
Hi Kerberloni,

We are going to try to see if we can reproduce this, with a Windows 7 Starter version.
Meanwhile could you please try downloading and installing Cuelux again?

Regards,
Bart
Title: Re: How to save a show
Post by: Bart van Wunnik on December 06, 2010, 05:53:39 PM
Hi Kerberloni,

I just installed Windows 7 Starter in a Virtual machine and tested Cuelux.
Everything looks good to me, everything works as it should.

So please try reinstalling Cuelux to see if that might do the trick.

Regards,
Bart
Title: Re: How to save a show
Post by: Julien Levaufre on December 09, 2010, 01:25:06 PM
one customer get the same kind of problem, when he installed cuelux he did not get any shortcut on the desktop, nothing in the start/programs list, nothing in the uninstall tool, and no visual production directory in the user directory...
But cuelux was working, anyway he uninstalled it and installed it again, ad this time everything was working fine!
Title: Re: How to save a show
Post by: Bart van Wunnik on December 09, 2010, 01:48:56 PM
Sounds strange Julien, we have not heard of it before.

Kerberloni:
Did reinstalling also do the trick for you?

Regards,
Bart
Title: Re: How to save a show
Post by: Kerberloni on December 11, 2010, 11:27:24 AM
Thanks for help. Today I will test it.
Title: Re: How to save a show
Post by: Kerberloni on December 11, 2010, 01:29:03 PM
mhhh

After reinstalling the same problem.

I have installed cuelux on y XP notebook and it works. So I think it's a problem with this "nice" windows starter made by "this great" factory called Microsoft.
Title: Re: How to save a show
Post by: Bart van Wunnik on December 13, 2010, 12:29:32 PM
Hi Kerberloni,

It is a very strange issue, I have tried Cuelux on a clean installation of Windows 7 starter 32bit.
For me it all worked normal.
It seems that this issue is caused by something on your computer.

Regards,
Bart