Visual Productions forum

Products => Cuelux => Topic started by: JS-Collect on December 03, 2010, 08:29:10 PM

Title: Cuelux crash
Post by: JS-Collect on December 03, 2010, 08:29:10 PM
Hello!

Today I had some problems with Cuelux (Windows).

I controlled only 4 GLP Ypocs. When I positioned the YPocs with dragging PAN/TILT Cuelux sometimes just closed.
Is there anything I can do about that?

Thanks,

Juergen
Title: Re: Cuelux crash
Post by: Maarten Engels on December 06, 2010, 01:19:24 PM
hi Juergen,

Sorry to hear abotu the crash. Could you please tell us which Cuelux version you were running?

Thanks,
Maarten
Title: Re: Cuelux crash
Post by: JS-Collect on December 07, 2010, 06:56:58 AM
Hi!

Its 1.03.14.

Juergen
Title: Re: Cuelux crash
Post by: Bart van Wunnik on December 07, 2010, 05:42:48 PM
Hi Juergen,


I'm trying to reproduce your problem.
What exact spot are you using?
How do you drag over the positioning window, left mouse button / right mouse button?

Regards,
Bart
Title: Re: Cuelux crash
Post by: JS-Collect on December 08, 2010, 10:04:13 PM
Hi Bart!

I don't have the file with me, but I think it was the GLP Ypoc 250.
When Cuelux crashed I dragged the cross with the left mouse button for a few seconds.

Regards,
Juergen
Title: Re: Cuelux crash
Post by: Maarten Engels on December 23, 2010, 11:34:37 AM
hi Juergen,

We have now seen it happen once in the office as well. We have not been able to reproduce it yet while debugging, so we don't know yet exactly where the bug can is hiding. Hopefully we'll track it down soon. We'll let you know when it's fixed...
Title: Re: Cuelux crash
Post by: JS-Collect on December 27, 2010, 06:45:02 PM
Thanks a lot,

i had that problem a few times now, it only happens during the programming in the pan/tilt section...
Title: Re: Cuelux crash
Post by: rentalmedia on January 06, 2011, 11:01:18 AM
hello!

i have got the same problems but with other glp fixtures. glp impression. is it probably a problem with the glp library?

i allready send my problems to Rick Willeme on october

hope you can fix it

mirco
Title: Re: Cuelux crash
Post by: Bart van Wunnik on January 06, 2011, 02:05:10 PM
Hi Mirco,

We are trying to figure out what is causing this crash.
Could you please try if you also have the same issue with other spots?
I've checked the GLP library and could not find any faults.

Regards,
Bart
Title: Re: Cuelux crash
Post by: JS-Collect on January 11, 2011, 09:20:17 PM
Hi Bart!

I've tried the same cues etc. with a Mac250, that worked well. But I didn't have a real lamp connected, just my cuelux cable.

Regards,
Juergen