Visual Productions forum

Products => Cuelux => Topic started by: ep70 on September 21, 2011, 10:05:44 PM

Title: Urgent! PLEASE Help..!
Post by: ep70 on September 21, 2011, 10:05:44 PM
So I did a few updates today .. First was in the Mac Mini updated  to 10.6.8 .. Then updated the Cuelux to 1.03.28...I seem to have lost a few lighting controls. First , I had 2 strobe chases in the play back fader that are no longer working. I see them working as they should on the fixture page , but nothing is going to the strobes (AF1000 by the way) .. Next , I had 2 more playback fader operating an vintage Lampo Cosmos ball , one for the motor , and one for the lights. Again , i shows the shutter opening on the screen , but nothing at the light. I have tried reloading and making a new chase for the strobes , but have the same result. please help , I would really like to try and have this resolved before opening tonight. Thank you for any advice .
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 22, 2011, 06:19:23 AM
Does Cuelux have a tech support line?! I am dead in the water still , and growing very impatient that half my light show is inoperative .. Any help please !!!??
Title: Re: Urgent! PLEASE Help..!
Post by: Zoƫ Castle on September 22, 2011, 09:27:58 AM
Good Morning,

Sorry to hear you are experiencing problems with Cuelux.  The tech support line for Cuelux is this forum so you have been noticed!  However we are based in Netherlands so you posted late last night and very early this morning for us...

I am on my own this morning but have made my technical colleagues aware that you need urgent advise.

It is good that you have supplied the version number and operating system version, it gives my colleagues somewhere to start.  Lets hope this is just a small problem that can be resolved quickly although maybe due to the time difference we have missed your opening... Are you in USA?

Thank you in advance, greetings Zoe

Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 22, 2011, 04:55:50 PM
Dear ep70,

Could you please send me your show file so I can have a look at what is going wrong? You can forward it to support at visualproductions dot nl
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 22, 2011, 05:53:44 PM
Hi Zoe , Yes , I am located in the USA , Orlando FLorida. That is a bit of a time differance , I did not realize you were in the Netherlands lol . And I wasn"t sure if this was the only source for support or not , I just wanted to make sure I wasn't missing something. THank you for your quick response. Hi Maarten , I can forward the file to you as soon as I get back into the club. We are closed today until tonight. I am off until Saturday , but I will go in early prior to opening and see if I can send it from the Mac Mini. Not to sound like a dumb questio , but I am not that savey with Macs yet , (I'm a PC guy lol ) , so how is the correct proceedure of saving it and sending it to you? I had a back up saved before the update , and that has disappeared , so I don't think I saved it correctly. Thank you again for your prompt response and advise.
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 23, 2011, 09:20:21 AM
You're looking for the XML showfile (e.g. show01.xml) which is located in the folder:

[yourusername]/Visual Productions/Cuelux

If you can email me that file then it would help a lot in figuring out what goes wrong.

Thanks,
Maarten
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 24, 2011, 06:38:55 AM
Hi Maarten , Files are sent .. Thank you again..
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 26, 2011, 10:00:09 AM
hi Ernie,

I see two issues with the 'cosmos motor' and 'cosmos light' cuelists.
- They are patched as 'switchpacks'. In our library switchpacks are implemented as units with only a shutter attributed so you can switch them on/off. Tricky thing is that by default the shutter is off (showing light) and when you activate the shutter function there is no light. It makes perfect sense for a moving light, but it is the reverse to what you would expect for switchpack.
- There is also a fault in the switchpack personality file, making it switch between 0 and 1 in stead of between 0 and 255.

I have attached the corrected personality file for switchpacks. But I would recommend you patch the cosmos channels as dimmers anyway so your channels are off by default, and you can bring up a channel by programming a dimmer intensity in the 'cosmos' cuelists.
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 26, 2011, 07:12:36 PM
Ah great news Maarten , and thanks again! I did notice that before the update , the ball would run with an inverted fader, i.e. fader up was off , and fader down was on (shutter on , shutter off ) .. Any info on the strobe chase issue? I did notice that i assigned a chase to the playback buttons and it plays back that way , but not on the play back faders , oddly. . Also , did you see the midi controller ( Axiom49 ) that we are using for triggers.. One question I had I could not figure out as well , is in order to trigger each assignment button , I have to release the prior. Is there a way  it can automatically release the playback when another is pressed?
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 27, 2011, 08:43:29 AM
To automatically release playback please have a look at the 'bundle' feature. It is described in the manual on page 13.
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 27, 2011, 08:48:37 AM
What I do notice with the strobe chase is that it only controls the strobe speed, it does not bring up the intensity level. Might this be the cause that you don't see the chase happening?
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 28, 2011, 01:10:20 AM
Pretty much, the chase patterns I had that worked before , won't at all now, and it doesn't seem to let me breing up the intensity.
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 29, 2011, 04:14:54 AM
Hi Maarten , so I tried loading the file you sent , and when I open "disk' to open it, its grayed out , and will not let me open it . Is there a different way I am supposed to load the file ?
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 29, 2011, 02:45:44 PM
Do you mean the 'generic.xml' personality file? Is so, then this file is not opened by the 'disk' menu (that's for show files), in stead you can follow the instructions at http://www.visualproductions.nl/forum/index.php?topic=857.0
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 29, 2011, 03:06:00 PM
Ah thanks Maarten, I'll give that a shot tonight. By the way, the bundle works perfectly , and I have set up different triggers which work great. Thanks again!
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on September 30, 2011, 03:58:27 AM
Hi Maarten , sorry to say , that it still didn't work. I followed the instructions , made it a dimmer, but still cannot get it to talk. I must be doing a step wrong, and finally had to take a break from it. Any idea what could be wrong?
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on September 30, 2011, 08:52:04 AM
hi Ernie,

I made an example showfile just with your 'cosmos' dimmers and two cuelists for turning on the 'motor' and the 'light'. Please find it attached. This file you can open via Menu->Options->Disk.
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on October 02, 2011, 09:12:47 PM
Hi Maarten! Wanted to update you on the progress. I went into the club yesterday afternoon and finished everything. The Cosmos ball is back up and running after switiching it to a dimmer like you suggested. I had to reinstall all the dimmer addresses after loading the file , but after a lil self learning , I got it all back up and running 100%.. And , made a couple new programs..! So , again I wanted to thank you for your support and patiance in helping me .. Learning something new everyday and although can be challenging , is well worth the new knowledge. We are in talks of opening a 2nd club in Tampa , and again ,I am looking to use Cuelux and a midi controller. On a side note, knowing your in the Netherlands , I didn't know i fyou had any plans of visiting the states for LDI this year. Its in my city , and if you were , would like to extend an invite to stop in the club and see our set up Cuelux is controling. Again , thank you for all your time and effort!
Title: Re: Urgent! PLEASE Help..!
Post by: Maarten Engels on October 04, 2011, 10:26:43 AM
Well actually that sounds great! I'll be helping out on the Elation booth during LDI. So please stop by and perhaps we can plan something in the evening. It would be great to see the club :-)
Title: Re: Urgent! PLEASE Help..!
Post by: ep70 on October 05, 2011, 02:19:59 AM
SOunds like a great plan .. Ironically , we have 6 of the new Elation Platnium 5R's at the club, lol! Yeah I will definately be stopping by the Elation booth once again as I did during Infocom. It will be neat to show you our set up and programs for how we are using the software , at the club. Here is an attached link to the club, just for kicks.   http://www.independentbar.net  .. It changes daily with each featured night .