Visual Productions forum

Products => VisualDMX & Canvix => Topic started by: Raj_UMusic on November 19, 2011, 04:47:16 PM

Title: DMX Output MK2 Box
Post by: Raj_UMusic on November 19, 2011, 04:47:16 PM
Hi

I have a problem my my visual dmx box, it has died on me... When i connect it to the pc the pc says 'Usb not recognised'
i think its a problem with the box and not the computer.
i've had the boxed looked at by an electrician and he thinks the box has tryed to be repaired befor..

What Do i DO?
Title: Re: DMX Output MK2 Box
Post by: Maarten Engels on November 21, 2011, 10:32:24 AM
hi,

Please ship to our office in NL so we can repair it for you.  (address: http://www.visualproductions.nl/company/contact.html )
Include your name/return address/phone number.
There might be some small costs involved for the handling & shipping.

best regards,
Maarten
Title: Re: DMX Output MK2 Box
Post by: Raj_UMusic on November 22, 2011, 11:20:00 PM
Hi Maarten
Thanks for replying

Will there be any cost involved in repairing  the box? i know its hard to say without seing the box, but i dont wanna be left with this big bill at the end...

Kind Regards
Rajan
Title: Re: DMX Output MK2 Box
Post by: Maarten Engels on November 23, 2011, 10:11:47 AM
hi Rajan,

Yes it's difficult to say without knowing exactly what'r wrong with the unit. Typically it would cost EUR 60 for investigating, repair and shipping it back. If the PCB is unrepairable for some reason then the costs would be higher. Please include your phone number and we will always ring you first  before making costs.

It's our goal to have you up and running VisualDMX again asap. , at a minimum cost.
Title: Re: DMX Output MK2 Box
Post by: Raj_UMusic on November 30, 2011, 10:26:07 PM
Hi Maarten Engels

I've sent the box today, u should  receive it in the next 2 to 3 days. i have i tracking number if u need it..
Title: Re: DMX Output MK2 Box
Post by: Maarten Engels on December 01, 2011, 10:31:24 AM
Thanks, I'll look out for it.
Title: Re: DMX Output MK2 Box
Post by: Maarten Engels on December 06, 2011, 11:40:11 AM
The box is on its way back to you  :)