Visual Productions forum

Products => CueluxPro => Topic started by: fungusgarden on October 17, 2017, 12:07:04 AM

Title: Cuelux Pro Not Starting
Post by: fungusgarden on October 17, 2017, 12:07:04 AM
Im on a Windows 10 system and ive tried the current version of Cuelux pro as well as four previous versions and when i click on the icon i get an hour glass for a moment , it disappears and nothing happens. I click on it several times and still nothing. The Laptop im using is a MSI Dominator Gaming PC with 16 gb ram , I7 processor , , etc. So performance is not an issue. I have used previous versions of Cuelux on this system before with no issues , but now cant get anything working. PLEASE HELP !!!!
Title: Re: Cuelux Pro Not Starting
Post by: Michael Chiou on October 17, 2017, 09:02:23 AM
Hello @ fungusgarden,

I am sorry to hear about your trouble, I would recommend that you delete the options file, located in the Visual Productions\CueluxPro directory and try again.

Greetings,

Michael.
Title: Re: Cuelux Pro Not Starting
Post by: fungusgarden on October 18, 2017, 07:13:02 PM
Thanks, I ended up reinstalling Windows and everything seems fine now. I always suspect things like this happen after a windows update. I am keeping my fingers crossed this doesnt happen again.

thank you
Title: Re: Cuelux Pro Not Starting
Post by: Michael Chiou on October 20, 2017, 09:07:06 AM
Hello @ fungusgarden,

I am glad you found a solution, and yes Windows updates can be tricky.

Greetings,

Michael.