Visual Productions forum

Products => CueluxPro => Topic started by: Pustervik on November 05, 2018, 01:35:02 PM

Title: Cuelux Pro won't start
Post by: Pustervik on November 05, 2018, 01:35:02 PM
Hi,
have been using Cuelux pro on a Microsoft Surface. Everything worked great.
Updated Windows, now the program won´t start. Just end up with a black screen.
I already have restored the computer and reinstalled Windows 10 pro.
Any ideas?
Regards
Daniel
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on November 05, 2018, 02:43:30 PM
Hi Daniel,

We need a bit more information from you to solve the issue.
Have you tried installing the vManager, and does this work?
Please try the vManager for windows 7+8, and let me know if that works or gives a black screen as well.

Next thing you could try, is moving the folder where CueluxPro saves configurations. It's located in your user folder, in the Visual Productions folder.

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: Pustervik on November 05, 2018, 02:50:08 PM
Hi Bootsy,
thanks for the quick reply.Installed vManager 7+8 - just a black window when it tries to start.

Moved the cueluxpro folder - upon restart of cueluxpro the computer recreated that folder but still a black screen

regards
/daniel
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on November 07, 2018, 11:06:14 AM
Hi Daniel,

I just want to let you know that we're working on it, and I'll let you know as soon as we find a (possible) solution.

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: Pustervik on November 07, 2018, 11:13:58 AM
Great!
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on November 08, 2018, 10:18:33 AM
Hi Daniel,

I've sent you an email, containing a different version of vManager and CueluxPro you can try.
Please let us know if one of them works, this will help us find out what the issue is.

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: Colossal on January 30, 2019, 10:07:45 AM
Hello guys,

We have a customer, who has the same issue. Is there a final solution for this?

Thanks,

Csaba
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on February 04, 2019, 09:11:09 AM
Hi Csaba,

I'm afraid we haven't found a solution yet. Is it possible to send me the customers computer details? Version of Windows, Brand/model in case of laptop or CPU/GPU in case of a pc.
The more info we can get, the sooner we can find a solution...
Thank you and my apologies,

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: Colossal on February 06, 2019, 05:25:34 PM
Hello Bootsy,

The computer is a DELL Inspiron 15 7000 Gaming laptop, Intel Core I7, 2,8 GHz, 16 GB and Windows 10 Pro runs on it.

Thanks,

Csaba
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on February 12, 2019, 11:16:14 AM
Hi Csaba,

I'll keep you updated. I hope we'll be ordering a laptop this week which should have the issue.

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: omgomg on March 16, 2019, 11:04:59 AM
Hi Csaba,

I'll keep you updated. I hope we'll be ordering a laptop this week which should have the issue.

Greetings,
Bootsy

Same problem with thinkpad P51. Sittiing in a production and have now no controller ! Nice thing! no one in your office?
Title: Re: Cuelux Pro won't start
Post by: Fen186 on March 28, 2019, 01:56:05 PM
Hi guys I made an account to post a fix if anyone else is having trouble. If you are experiencing a black screen download Cuelux 10397 (ftp://haarlem.visualproductions.nl/releases/museum/cuelux10397.exe)

This is Cuelux 10397 and is a previous version that works.

I hope this helps!
Title: Re: Cuelux Pro won't start
Post by: Rob Lang on April 15, 2019, 11:55:57 AM
Hi.

here´s some more input on  the issue.

won´t run on a Lenovo Thinkpad E480, 8th gen i5, 8Gb, running win10 Enterprise, 64 bit. Graphics card Intel UHD Graphics 620.

Hi guys I made an account to post a fix if anyone else is having trouble. If you are experiencing a black screen download Cuelux 10397 (ftp://haarlem.visualproductions.nl/releases/museum/cuelux10397.exe)

This is Cuelux 10397 and is a previous version that works.

I hope this helps!

What about a working (older) Cuelux pro version? The link you provided is the standard Cuelux.

Thx
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on April 15, 2019, 01:18:21 PM
Hi Rob,

Thank you for the feedback. I'll send you an email with a version of CueluxPro which should fix the black screen issue. If you could test this and let me know if it works, we can prepare a public release.

Greetings,
Bootsy
Title: Re: Cuelux Pro won't start
Post by: ninjer on June 10, 2019, 11:23:39 PM
My laptop is also unable to run Cuelux Pro version 10438
After launching it stays on a black screen.

Laptop is:
CPU i7-7820HQ @2.9GHz
RAM 16GB @2400MHz
OS Windows 10 Pro 64

Can I also get a previous version?
Title: Re: Cuelux Pro won't start
Post by: Bootsy van der Zande on June 11, 2019, 10:04:35 AM
Hi,

You can download the latest version from here:
ftp://haarlem.visualproductions.nl/releases/public/

Version 10447 fixes the black screen issue.

Greetings,
Bootsy