Visual Productions forum

Products => Cuety & LPU => Topic started by: discover on December 03, 2018, 10:05:39 AM

Title: Cuety Android App not legible
Post by: discover on December 03, 2018, 10:05:39 AM
I use

Samsung Galaxy Tab A - SM-T555
with Display Size 24,58 cm (9,7").

But the display of the latest Cuety Android App is not legible.
- See attached screenshot.

I cannot create a simple show.

Title: Re: Cuety Android App not legible
Post by: Bootsy van der Zande on December 04, 2018, 11:22:56 AM
Hi,

What version of android are you running?

Greetings,
Bootsy
Title: Re: Cuety Android App not legible
Post by: discover on December 04, 2018, 01:30:00 PM
Android 8
Title: Re: Cuety Android App not legible
Post by: Bootsy van der Zande on December 04, 2018, 02:42:47 PM
Hi Discover,

Perhaps you could try a different (lower) DPI setting (Screen size setting) on your android device.
(Settings > Display > Display Size Settings) Although I'm not sure it will affect the app.

Else I'm afraid your resolution is too low...

Greetings,

Bootsy van der Zande
Title: Re: Cuety Android App not legible
Post by: discover on December 04, 2018, 07:30:47 PM
Android 8

Sorry, it is Andorid 7.1.1
Title: Re: Cuety Android App not legible
Post by: discover on December 04, 2018, 07:40:03 PM
Settings > Display > Display Size Settings

I see:
Settings > Display >

but I cannot see:
Display Size Settings


Else I'm afraid your resolution is too low...


Here are the specs:

Display / TFT
16M colors
768 x 1024 px (9.70") 132 ppi
∼72.0% screen-to-body ratio


What exactly are the technical requirements of  the Cuety Android App?
Title: Re: Cuety Android App not legible
Post by: Bootsy van der Zande on December 05, 2018, 09:31:30 AM
Hi,

The issue you're experiencing is definitely because of the low resolution. However, it is on the list to fix in the future.
Unfortunately I can't predict when this will happen.

Greetings,
Bootsy
Title: Re: Cuety Android App not legible
Post by: discover on December 05, 2018, 09:58:09 AM
Thanks.

What actually are exactly  the technical hardware (resolution) requirements of  the Cuety Android App?
Title: Re: Cuety Android App not legible
Post by: Bootsy van der Zande on December 06, 2018, 03:05:55 PM
Hi,

On a desktop it is a minimum height of 1080 pixels. On a tablet or phone we have a minimum screen size, not a minimum resolution. But the recommended is 1920x1080.

Greetings,
Bootsy