Visual Productions forum

Products => Cuelux => Topic started by: estorilclublight on December 03, 2018, 11:55:36 PM

Title: Cuelux 1.4.03 crash on MacOSX 10.13.6
Post by: estorilclublight on December 03, 2018, 11:55:36 PM
Hello,
I tried to install Cuelux 1.4.03 on OSX 10.13.6 (17G3025) and I have very frequently crash and the application is not usable.

I have attached OSX crash log file, and my file.
Often the crash happens when I try to modify a cuelist.

Thanks you for the support.

Davide
Title: Re: Cuelux 1.4.03 crash on MacOSX 10.13.6
Post by: Bootsy van der Zande on December 04, 2018, 11:08:51 AM
Hi,

Does this crash happen on specific actions or at random?

Can you try this version:
ftp://haarlem.visualproductions.nl//releases/museum/cuelux10397.dmg

Greetings,
Bootsy
Title: Re: Cuelux 1.4.03 crash on MacOSX 10.13.6
Post by: estorilclublight on December 05, 2018, 10:02:25 AM
The crashed seems to be at random (One time changing screen resolution, one time editing a cuelist...)

With this version that you sent me, the application crashed before open the UI.

The new log is attached.

Davide
Title: Re: Cuelux 1.4.03 crash on MacOSX 10.13.6
Post by: Bootsy van der Zande on December 06, 2018, 03:35:30 PM
Hi,

Please try moving or renaming the visual productions folder in your user documents folder. Be careful because this folder contains your showfiles if any.
Then try installing 1.4.03 (most recent) again.

Greetings,
Bootsy