Visual Productions forum

Products => Cuelux => Topic started by: MylesAway on October 12, 2019, 10:11:25 PM

Title: OSX Catalina
Post by: MylesAway on October 12, 2019, 10:11:25 PM
Has anyone tested OS X Catalina with Cuelux yet? If so, did it work? what version did you test?

Thanks!
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 14, 2019, 09:11:23 AM
Hi,

For me it's working, I've tried 1.4.47 and 1.4.50 (This is the new version since last week)

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: MylesAway on October 15, 2019, 07:40:49 AM
I have updated to Catalina and Cuelux 10450 and now the cuelux window is 1/4 the size it should be, and I cannot click on anything in the window properly (for example, clicking on Options actually clicks Play on Fader 1. I have tried deleting the options file as I know that was an issue with full screen mode in the past but it did not help. Screen shot attached. Any help would be appreciated. I need to get this working fr the weekend!
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 15, 2019, 09:25:34 AM
Hi,

That's new...
Can you try and remove the options.xml from the visualproductions folder in your user's documents?

Greetings,
Bootsy

Title: Re: OSX Catalina
Post by: MylesAway on October 15, 2019, 09:34:35 AM
Hey Bootsy, that was the first thing I tried, unfortunately there was no change. Do you have any other recommendations?

I will email you a link to a copy of my Visual Productions folder for you to look at too!

Thank you!
-Myles
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 15, 2019, 09:51:13 AM
Hi,

What resolution is your screen? And what resolution is selected in Cuelux?
Can you try lowering your resolution of your macbook, perhaps that will help you through the weekend... Although I am not sure.

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: MylesAway on October 16, 2019, 05:16:03 AM
Okay, so I have also tried this on my iMac with the same result, there was only one instance where it booted up and during the loading screen it switched from 1/4 window to the full proper size, I have no idea why and I cannot recreate this. I have tried changing my screen resolution with no success. I have also tried completely deleting the Visual Productions folder and starting fresh, same result. Both of these Macs have retina displays. I have attached two screen shots, one with standard resolution and one with the display resolution set to a smaller size (It just cut off the cuelux window).

Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 16, 2019, 09:09:47 AM
Hi,

Which smaller resolution did you try? The screenshot is still very large it seems.
I recommend trying 1920x1080 / fullHD.

We are looking into this...

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: MylesAway on October 18, 2019, 03:05:56 AM
Resolution has no effect! Screen shot attached. This was 1024x640.
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 18, 2019, 09:27:17 AM
Hi Myles,

We haven't found the issue yet.
I've had a user with a similar issue on vManager, but that was solved by completely removing vManager and reinstalling.

Have you tried that?

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: MylesAway on October 18, 2019, 09:43:08 AM
Hey Bootsy, yes I have tried removing all the files and reinstalling, no luck. I and downgrading to OS X10.14 tonight so I can run an older version of Cuelux tomorrow. Please update me if a fix is found, I suspect it might have something to do with retina displays?

Thanks!
-Myles
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 18, 2019, 09:56:06 AM
Hi Myles,

I will let you know when we find anything. The weird thing is that I have a colleague with a retina display macbook and its working fine for him...

I will try with a 4k display with my macbook today, and see what happens.

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: MylesAway on October 18, 2019, 08:34:24 PM
It works without issue on OS X Mojave. However it still takes quite some time to boot with my show file.
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on October 21, 2019, 04:50:18 PM
Hi Myles,

Good to hear you got a working setup again.

We haven't solved the issue with loading the showfile yet unfortunately, but it is on the list. It should be possible to load it a bit faster.

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: ljos on November 03, 2019, 07:24:53 PM
My Catalina says Cuelux cannot be opened because the developer cannot be verified. And Apple removed the "0pen anyway" button, so I´m pretty stuck :)
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on November 04, 2019, 11:08:11 AM
Hi,

Can you try opening the installer from finder, using right click > open?

Greetings,
Bootsy
Title: Re: OSX Catalina
Post by: ljos on November 04, 2019, 02:09:27 PM
Hmm, that worked somehow! Thanks :)
Doubleclicking wasn´t popular.
Title: Re: OSX Catalina
Post by: Stefan VD on December 14, 2019, 11:46:35 AM
Just installed the latest version of cuelux on my MacBook, with catalina but it keeps crashing at start up. Have downgraded to a previous  version of Cuelux at the moment. Anyone who is having the same problème?
Title: Re: OSX Catalina
Post by: Bootsy van der Zande on December 16, 2019, 09:16:46 AM
Hi Stefan,

Can you tell me which version is the version that crashed, and which version is the version that is working for you? We are working on it.

Greetings,
Bootsy