Visual Productions forum

Author Topic: Urgent! PLEASE Help..!  (Read 4923 times)

September 21, 2011, 10:05:44 PM
Read 4923 times

ep70

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So I did a few updates today .. First was in the Mac Mini updated  to 10.6.8 .. Then updated the Cuelux to 1.03.28...I seem to have lost a few lighting controls. First , I had 2 strobe chases in the play back fader that are no longer working. I see them working as they should on the fixture page , but nothing is going to the strobes (AF1000 by the way) .. Next , I had 2 more playback fader operating an vintage Lampo Cosmos ball , one for the motor , and one for the lights. Again , i shows the shutter opening on the screen , but nothing at the light. I have tried reloading and making a new chase for the strobes , but have the same result. please help , I would really like to try and have this resolved before opening tonight. Thank you for any advice .

September 22, 2011, 06:19:23 AM
Reply #1

ep70

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Does Cuelux have a tech support line?! I am dead in the water still , and growing very impatient that half my light show is inoperative .. Any help please !!!??

September 22, 2011, 09:27:58 AM
Reply #2

Zoë Castle

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Good Morning,

Sorry to hear you are experiencing problems with Cuelux.  The tech support line for Cuelux is this forum so you have been noticed!  However we are based in Netherlands so you posted late last night and very early this morning for us...

I am on my own this morning but have made my technical colleagues aware that you need urgent advise.

It is good that you have supplied the version number and operating system version, it gives my colleagues somewhere to start.  Lets hope this is just a small problem that can be resolved quickly although maybe due to the time difference we have missed your opening... Are you in USA?

Thank you in advance, greetings Zoe

Zoë Castle
Sales Manager
Visual Productions BV

September 22, 2011, 04:55:50 PM
Reply #3

Maarten Engels

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Dear ep70,

Could you please send me your show file so I can have a look at what is going wrong? You can forward it to support at visualproductions dot nl
Maarten Engels
Visual Productions BV

September 22, 2011, 05:53:44 PM
Reply #4

ep70

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Hi Zoe , Yes , I am located in the USA , Orlando FLorida. That is a bit of a time differance , I did not realize you were in the Netherlands lol . And I wasn"t sure if this was the only source for support or not , I just wanted to make sure I wasn't missing something. THank you for your quick response. Hi Maarten , I can forward the file to you as soon as I get back into the club. We are closed today until tonight. I am off until Saturday , but I will go in early prior to opening and see if I can send it from the Mac Mini. Not to sound like a dumb questio , but I am not that savey with Macs yet , (I'm a PC guy lol ) , so how is the correct proceedure of saving it and sending it to you? I had a back up saved before the update , and that has disappeared , so I don't think I saved it correctly. Thank you again for your prompt response and advise.

September 23, 2011, 09:20:21 AM
Reply #5

Maarten Engels

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You're looking for the XML showfile (e.g. show01.xml) which is located in the folder:

[yourusername]/Visual Productions/Cuelux

If you can email me that file then it would help a lot in figuring out what goes wrong.

Thanks,
Maarten
Maarten Engels
Visual Productions BV

September 24, 2011, 06:38:55 AM
Reply #6

ep70

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Hi Maarten , Files are sent .. Thank you again..

September 26, 2011, 10:00:09 AM
Reply #7

Maarten Engels

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hi Ernie,

I see two issues with the 'cosmos motor' and 'cosmos light' cuelists.
- They are patched as 'switchpacks'. In our library switchpacks are implemented as units with only a shutter attributed so you can switch them on/off. Tricky thing is that by default the shutter is off (showing light) and when you activate the shutter function there is no light. It makes perfect sense for a moving light, but it is the reverse to what you would expect for switchpack.
- There is also a fault in the switchpack personality file, making it switch between 0 and 1 in stead of between 0 and 255.

I have attached the corrected personality file for switchpacks. But I would recommend you patch the cosmos channels as dimmers anyway so your channels are off by default, and you can bring up a channel by programming a dimmer intensity in the 'cosmos' cuelists.
Maarten Engels
Visual Productions BV

September 26, 2011, 07:12:36 PM
Reply #8

ep70

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Ah great news Maarten , and thanks again! I did notice that before the update , the ball would run with an inverted fader, i.e. fader up was off , and fader down was on (shutter on , shutter off ) .. Any info on the strobe chase issue? I did notice that i assigned a chase to the playback buttons and it plays back that way , but not on the play back faders , oddly. . Also , did you see the midi controller ( Axiom49 ) that we are using for triggers.. One question I had I could not figure out as well , is in order to trigger each assignment button , I have to release the prior. Is there a way  it can automatically release the playback when another is pressed?

September 27, 2011, 08:43:29 AM
Reply #9

Maarten Engels

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To automatically release playback please have a look at the 'bundle' feature. It is described in the manual on page 13.
Maarten Engels
Visual Productions BV

September 27, 2011, 08:48:37 AM
Reply #10

Maarten Engels

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What I do notice with the strobe chase is that it only controls the strobe speed, it does not bring up the intensity level. Might this be the cause that you don't see the chase happening?
Maarten Engels
Visual Productions BV

September 28, 2011, 01:10:20 AM
Reply #11

ep70

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Pretty much, the chase patterns I had that worked before , won't at all now, and it doesn't seem to let me breing up the intensity.

September 29, 2011, 04:14:54 AM
Reply #12

ep70

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Hi Maarten , so I tried loading the file you sent , and when I open "disk' to open it, its grayed out , and will not let me open it . Is there a different way I am supposed to load the file ?

September 29, 2011, 02:45:44 PM
Reply #13

Maarten Engels

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Do you mean the 'generic.xml' personality file? Is so, then this file is not opened by the 'disk' menu (that's for show files), in stead you can follow the instructions at http://www.visualproductions.nl/forum/index.php?topic=857.0
Maarten Engels
Visual Productions BV

September 29, 2011, 03:06:00 PM
Reply #14

ep70

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Ah thanks Maarten, I'll give that a shot tonight. By the way, the bundle works perfectly , and I have set up different triggers which work great. Thanks again!

 

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