Visual Productions forum

Author Topic: DMX Output MK2 Box  (Read 3071 times)

November 19, 2011, 04:47:16 PM
Read 3071 times

Raj_UMusic

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Hi

I have a problem my my visual dmx box, it has died on me... When i connect it to the pc the pc says 'Usb not recognised'
i think its a problem with the box and not the computer.
i've had the boxed looked at by an electrician and he thinks the box has tryed to be repaired befor..

What Do i DO?

November 21, 2011, 10:32:24 AM
Reply #1

Maarten Engels

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hi,

Please ship to our office in NL so we can repair it for you.  (address: http://www.visualproductions.nl/company/contact.html )
Include your name/return address/phone number.
There might be some small costs involved for the handling & shipping.

best regards,
Maarten
Maarten Engels
Visual Productions BV

November 22, 2011, 11:20:00 PM
Reply #2

Raj_UMusic

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Hi Maarten
Thanks for replying

Will there be any cost involved in repairing  the box? i know its hard to say without seing the box, but i dont wanna be left with this big bill at the end...

Kind Regards
Rajan

November 23, 2011, 10:11:47 AM
Reply #3

Maarten Engels

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hi Rajan,

Yes it's difficult to say without knowing exactly what'r wrong with the unit. Typically it would cost EUR 60 for investigating, repair and shipping it back. If the PCB is unrepairable for some reason then the costs would be higher. Please include your phone number and we will always ring you first  before making costs.

It's our goal to have you up and running VisualDMX again asap. , at a minimum cost.
Maarten Engels
Visual Productions BV

November 30, 2011, 10:26:07 PM
Reply #4

Raj_UMusic

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Hi Maarten Engels

I've sent the box today, u should  receive it in the next 2 to 3 days. i have i tracking number if u need it..

December 01, 2011, 10:31:24 AM
Reply #5

Maarten Engels

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Thanks, I'll look out for it.
Maarten Engels
Visual Productions BV

December 06, 2011, 11:40:11 AM
Reply #6

Maarten Engels

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The box is on its way back to you  :)
Maarten Engels
Visual Productions BV

 

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