Visual Productions forum

Author Topic: LPU-2 becomes unresponsive  (Read 1590 times)

August 21, 2015, 11:16:27 PM
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Muckl

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Hi,

sorry for the Google English.

When setting for an event which has led to the LPU-2 suddenly started to glow a steady red and the device was then no longer reachable on the network. Have the tested also in other networks. What can I do, that the device works again? Need it on 28.08. for a party.

Thanks in advance,
Muckl

August 24, 2015, 03:34:06 PM
Reply #1

Maarten Engels

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hi Mucki,

Which firmware version were you running on your LPU-2?
Maarten Engels
Visual Productions BV

August 24, 2015, 06:59:28 PM
Reply #2

Muckl

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I can not say unfortunately, because the device is not working.
But on 27.06. certainly had the then current version. This should be installed.

August 25, 2015, 10:42:01 AM
Reply #3

Maarten Engels

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Just to double-check: Do you have a 'heart-beat' on the LED? Or is it static?
Maarten Engels
Visual Productions BV

August 25, 2015, 06:09:51 PM
Reply #4

Muckl

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The LED is static red.

August 26, 2015, 03:33:58 PM
Reply #5

Maarten Engels

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Unfortunately, in that case you would need to return the unit. We would need to perform a low-level software re-program.

Please contact your dealer or send us an email to support # visualproductions # nl

This situation could in firmware v1.03 or lower. Firmware v1.04 has a fix for this.

I am very sorry for the inconvenience.
Maarten Engels
Visual Productions BV

September 04, 2015, 12:54:53 PM
Reply #6

Muckl

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Thanks. The LPU is now at LMP.

 

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