Visual Productions forum

Author Topic: No contact with cuecore.  (Read 1921 times)

February 02, 2016, 10:37:11 AM
Read 1921 times

edvin

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Hi, im on an installation where i use a cue core.
I have all my programming ready. And had no problems yesterday. This morning with no change to the system the cue core does not connect to ethernet. Computer works fine with other network gear but connected straight to coecore the computer network card displays "not connected"
Please advice!


February 02, 2016, 11:08:37 AM
Reply #1

edvin

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It started up now after heating, its -15 what is the temp range for cue core?

February 03, 2016, 09:42:05 AM
Reply #2

Jurriën de Klerk

  • Visual Productions
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Hello Edvin,

New CueCore devices should work without any problem by temperatures of -15. Could you please tell us, what is the PCB version and serial number of the device?
Also, could you also tell us the location or country of the installation?
Best regards,

Jurrien
Jurriën de Klerk
Visual Productions BV

 

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