Visual Productions forum

Author Topic: Cuety and app are not responding correct  (Read 917 times)

December 31, 2016, 04:54:14 AM
Read 917 times

Aror

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Hello,

I really like this product!
But...

Some bugs are driving me crazy.
When I program a show, edit a scene or something, sometimes my app on the iPad doesn't controll the cuety anymore
I need to close down the app completly, open it again and sometimes I even need to unplug and replug the cuety itself from the power before it
responds again.
Until now it's only happend when I was setting it up for a show, never during playing the show, but it makes me a little bit nervous.

And also...

I saved 2 shows by the 'options' tab.
When I reload a show, after using the other, some of the scenes are not working correctly.
The scanners don't take the right position, the led parren don't use the right color, Some scenes are completly empty...
 I have to check every scene and correct several.
( I always save the show, so all the changes should be saved before I open the other showfile.)


What to do?
I think it's a great product, but I'm always a little afraid that it stops during a show. That doesn't taste good

January 02, 2017, 09:18:48 AM
Reply #1

Michael Chiou

  • Visual Productions
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Hello @Aror,

We have encountered the first issue you are mentioning while programming and we are going to look into it. We haven't seen the second issue, so if you could give some more information, on where it happens what is missing from the show file, it will be very helpful.

With kind regards,

Michael.
Michael Chiou
Visual Productions BV

January 07, 2017, 04:35:32 PM
Reply #2

Aror

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I will have a look, when I have the setup on stage.


greetings


Alexander

January 13, 2017, 11:29:49 PM
Reply #3

Aror

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I made a backup and installed the firmware again using vManager.

It looks like it did the trick.
I know for sure this friday... then I'll use the lights again!


Greetings

January 16, 2017, 09:07:33 AM
Reply #4

Michael Chiou

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Hello @Aror,

That sounds good, hopefully everything did workout on Friday.

Greetings,

Michael.
Michael Chiou
Visual Productions BV

 

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