Visual Productions forum

Author Topic: Cuelux Pro Not Starting  (Read 840 times)

October 17, 2017, 12:07:04 AM
Read 840 times

fungusgarden

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Im on a Windows 10 system and ive tried the current version of Cuelux pro as well as four previous versions and when i click on the icon i get an hour glass for a moment , it disappears and nothing happens. I click on it several times and still nothing. The Laptop im using is a MSI Dominator Gaming PC with 16 gb ram , I7 processor , , etc. So performance is not an issue. I have used previous versions of Cuelux on this system before with no issues , but now cant get anything working. PLEASE HELP !!!!

October 17, 2017, 09:02:23 AM
Reply #1

Michael Chiou

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Hello @ fungusgarden,

I am sorry to hear about your trouble, I would recommend that you delete the options file, located in the Visual Productions\CueluxPro directory and try again.

Greetings,

Michael.
Michael Chiou
Visual Productions BV

October 18, 2017, 07:13:02 PM
Reply #2

fungusgarden

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Thanks, I ended up reinstalling Windows and everything seems fine now. I always suspect things like this happen after a windows update. I am keeping my fingers crossed this doesnt happen again.

thank you

October 20, 2017, 09:07:06 AM
Reply #3

Michael Chiou

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Hello @ fungusgarden,

I am glad you found a solution, and yes Windows updates can be tricky.

Greetings,

Michael.
Michael Chiou
Visual Productions BV

 

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