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Author Topic: QuadCores frozen - Problem occur again  (Read 1453 times)

February 26, 2018, 10:20:18 AM
Read 1453 times

messeng

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Good morning,

the problem occurred again:

Status: power supply on.

QuadCore Master: led off, vManager don't  detect it , we need to do a power cycle.
QuadCore Slaves: led on, not blinking. vManager don't  detect it , we need to do a power cycle.

Can you help us to solve this trouble?

Best regards.
Alessandro Pellegrino

February 26, 2018, 11:14:51 AM
Reply #1

Guido Visser

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Hello Alessandro,

I am sorry to hear that you are still having this problem.

If I recall correctly you have updated your QuadCores to version 1.24. And you only use the network to get the time and date.

I expected version 1.24 to resolve this problem. It should also solve the problem you had with the time and date which got lost.

Could you check if you are using version 1.24. And maybe disconnect them from the network to see if this is a problem cause by something in your network.

Best regards,
Guido
Guido Visser
Visual Productions BV

February 26, 2018, 12:26:52 PM
Reply #2

messeng

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Good morning,

we try to disconnect the QuadCores from the network.
We check in these days if they loose the date time sync and if they go in crazy.

They are connected to the company LAN.
How can I check what disturb the equipment?

Thanks in advance
Alessandro Pellegrino

February 27, 2018, 08:59:04 AM
Reply #3

Guido Visser

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Hello Alessandro,

I do not know what causes this problem. Therefor I can not tell you what you can check.

The reason I think it is in your network is because you have 3 QuadCores which all get stuck at the same time. The only thing those QuadCores have to synchronize is the network. Therefor I suspect that it is something in the network.

Best regards,
Guido
Guido Visser
Visual Productions BV

 

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