Cuelux Pro won't start

[Pustervik]

Hi,
have been using Cuelux pro on a Microsoft Surface. Everything worked great.
Updated Windows, now the program won´t start. Just end up with a black screen.
I already have restored the computer and reinstalled Windows 10 pro.
Any ideas?
Regards
Daniel

[Bootsy van der Zande]

Hi Daniel,

We need a bit more information from you to solve the issue.
Have you tried installing the vManager, and does this work?
Please try the vManager for windows 7+8, and let me know if that works or gives a black screen as well.

Next thing you could try, is moving the folder where CueluxPro saves configurations. It's located in your user folder, in the Visual Productions folder.

Greetings,
Bootsy

[Pustervik]

Hi Bootsy,
thanks for the quick reply.Installed vManager 7+8 - just a black window when it tries to start.

Moved the cueluxpro folder - upon restart of cueluxpro the computer recreated that folder but still a black screen

regards
/daniel

[Bootsy van der Zande]

Hi Daniel,

I just want to let you know that we're working on it, and I'll let you know as soon as we find a (possible) solution.

Greetings,
Bootsy

[Pustervik]

Great!

[Bootsy van der Zande]

Hi Daniel,

I've sent you an email, containing a different version of vManager and CueluxPro you can try.
Please let us know if one of them works, this will help us find out what the issue is.

Greetings,
Bootsy

[Colossal]

Hello guys,

We have a customer, who has the same issue. Is there a final solution for this?

Thanks,

Csaba

[Bootsy van der Zande]

Hi Csaba,

I'm afraid we haven't found a solution yet. Is it possible to send me the customers computer details? Version of Windows, Brand/model in case of laptop or CPU/GPU in case of a pc.
The more info we can get, the sooner we can find a solution...
Thank you and my apologies,

Greetings,
Bootsy

[Colossal]

Hello Bootsy,

The computer is a DELL Inspiron 15 7000 Gaming laptop, Intel Core I7, 2,8 GHz, 16 GB and Windows 10 Pro runs on it.

Thanks,

Csaba

[Bootsy van der Zande]

Hi Csaba,

I'll keep you updated. I hope we'll be ordering a laptop this week which should have the issue.

Greetings,
Bootsy

[omgomg]

Hi Csaba,

I'll keep you updated. I hope we'll be ordering a laptop this week which should have the issue.

Greetings,
Bootsy

Same problem with thinkpad P51. Sittiing in a production and have now no controller ! Nice thing! no one in your office?

[Fen186]

Hi guys I made an account to post a fix if anyone else is having trouble. If you are experiencing a black screen download Cuelux 10397

This is Cuelux 10397 and is a previous version that works.

I hope this helps!

[Rob Lang]

Hi.

here´s some more input on  the issue.

won´t run on a Lenovo Thinkpad E480, 8th gen i5, 8Gb, running win10 Enterprise, 64 bit. Graphics card Intel UHD Graphics 620.

Hi guys I made an account to post a fix if anyone else is having trouble. If you are experiencing a black screen download Cuelux 10397

This is Cuelux 10397 and is a previous version that works.

I hope this helps!

What about a working (older) Cuelux pro version? The link you provided is the standard Cuelux.

Thx

[Bootsy van der Zande]

Hi Rob,

Thank you for the feedback. I'll send you an email with a version of CueluxPro which should fix the black screen issue. If you could test this and let me know if it works, we can prepare a public release.

Greetings,
Bootsy

[ninjer]

My laptop is also unable to run Cuelux Pro version 10438
After launching it stays on a black screen.

Laptop is:
CPU i7-7820HQ @2.9GHz
RAM 16GB @2400MHz
OS Windows 10 Pro 64

Can I also get a previous version?