Visual Productions forum

Author Topic: Losing Network Connection  (Read 154 times)

October 31, 2019, 01:35:26 PM
Read 154 times

TimEllis

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A Cuety LPU-2 stops responding to App control and unable to ping IP address/view in VManager approximately every 5 minutes or so. Requires truning off/on again to regain control.

It is a closed network with the LPU-2 having a static IP address.

What may be causing this problem?
It is on an old firmware version, Is this an issue that is resolved in a later firmware update?

Many thanks.

October 31, 2019, 01:55:02 PM
Reply #1

Bootsy van der Zande

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Hi,

Which firmware version are you on? There are of course some modifications to the network connection over time, but I am not sure that is the case with your LPU-2. You can upgrade the firmware using vManager, available from the app stores and our website.

Can you send me a copy of your showfile? Perhaps I can recreate it.

Greetings,
Bootsy


November 04, 2019, 12:02:42 PM
Reply #2

TimEllis

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I believe it is version 1.11

November 04, 2019, 01:24:48 PM
Reply #3

Bootsy van der Zande

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Hi,

I think that is the version of the Cuety app, can you check the firmware version of the LPU?
You can see this by going to the options page with your LPU connected.

Greetings,
Bootsy