Cuety not working with A on RGBA

[Heath Eldridge]

Hey,

I use Chauvet Q12usb lights in 4 channel mode. This should be RGBA.

I recently got cuety and have tried the slimpar Q12 personality and also the generic RGBA one. On both of them the Amber doesn’t work (but if I install a generic dimmer on DMX 4, it does)

I have tried changing the address on the lights so a different colour is on channel 4 - and the amber slider still doesn’t appear to transmit. What am I doing wrong? It’s like it needs to be turned on somewhere?

What am I doing wrong?

[Julien Levaufre]

Sorry to read that you are having some problems using Cuety.
I did some test here and selecting the Chauvet Slimpar Q12 or the Generic RDBA in both case I was able to see and control the amber channel.
Could you check the firmware version of your LPU ( going in Cuety's options). It should be 1.31,
If not you need to install Vmanager to upgrade the firmware.

You can find Vmanager here: www.visualproductions.nl/download

If once your LPU updated it still doesn't work, you can send me your show file at: support"at"visualproductions"dot"nl and I will have a look at it to see it I find any problem with it.

[Heath Eldridge]

Sorry to read that you are having some problems using Cuety.
I did some test here and selecting the Chauvet Slimpar Q12 or the Generic RDBA in both case I was able to see and control the amber channel.
Could you check the firmware version of your LPU ( going in Cuety's options). It should be 1.31,
If not you need to install Vmanager to upgrade the firmware.

You can find Vmanager here: www.visualproductions.nl/download

If once your LPU updated it still doesn't work, you can send me your show file at: support"at"visualproductions"dot"nl and I will have a look at it to see it I find any problem with it.

Hey! Thanks for that. I did the upgrade and it worked.

Although the colour picker still doesn’t seem to use the amber. Is that normal?

[Julien Levaufre]

Glad to know that it is working now.
The color Picker only use the RGB channels, so even if it's not the best this is the normal behaviour of Cuety,
Enjoy