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Author Topic: Problem with software shutting down when I click to save a scene on Cue Lux Pro.  (Read 538 times)

December 05, 2023, 08:36:18 PM
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roadthrasher

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Every time I try to save a scene the software shuts down. This only happens in some scene slots. I have a video if that is helpful.
« Last Edit: December 06, 2023, 03:37:54 PM by roadthrasher »

December 06, 2023, 12:25:10 PM
Reply #1

Julien Levaufre

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To be able to help you, could you tell me which software you are using and what is the version number.
To send the video file you can directly send us an email using this address: support"at"visualproductions"dot"nl
Julien Levaufre
Visual Productions BV

December 06, 2023, 03:36:28 PM
Reply #2

roadthrasher

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CueLux Pro Version 1.4.47 (1)
I see the most current version is 1.6 something. Is there a way to update that without losing all my programs and settings?
« Last Edit: December 06, 2023, 03:43:40 PM by roadthrasher »

December 06, 2023, 03:44:46 PM
Reply #3

Julien Levaufre

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Do not worry updating the Cuelux pro version will not modify your programming.
But just in case, do a backup of your show going into options/fil, this way you can easily restore it if something goes wrong.
Julien Levaufre
Visual Productions BV

December 06, 2023, 04:23:40 PM
Reply #4

roadthrasher

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With file selected on the left bank of buttons and options on the right selected (Save As)? Where do I go to update the software? Or do I just install the new version over the old one?
« Last Edit: December 06, 2023, 04:26:00 PM by roadthrasher »

December 06, 2023, 04:32:46 PM
Reply #5

roadthrasher

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December 07, 2023, 11:31:25 AM
Reply #6

Julien Levaufre

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Julien Levaufre
Visual Productions BV

 

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