Visual Productions forum

Author Topic: cuelux10634 works with 25H2 - problem solved  (Read 9135 times)

2025 December 25, 21:47:42
Read 9135 times

Irzmanski

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Hello,

I would like to report a confirmed startup issue in Cuelux 1.6.x.

Problem

Cuelux fails to start when the Windows username contains non-ASCII characters (e.g. Polish diacritics).

Example username:

Irzmański Event
What happens

During startup, Cuelux tries to access paths under:

C:\Users\<username>\Documents\Visual Productions\

However, the username is encoded differently by Windows and by Cuelux, resulting in invalid paths such as:

Irzmañski
Irzmañski

Because of this mismatch, required files cannot be found (PATH NOT FOUND), and the application exits immediately (Exit Status 3).

Confirmation

Creating a new Windows user with an ASCII-only name (e.g. Cuelux) fixes the issue completely.
Cuelux then starts and works normally.

Conclusion

This is a Unicode / character encoding issue in path handling.
Cuelux does not correctly handle non-ASCII characters in the Windows user profile path.

Best regards

2026 January 15, 09:26:01
Reply #1

Julien Levaufre

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Thank you for this complete report.
You are right, we are aware of this problem and we are currently fixing it on our different softwares.
The next Cuelux version should have this problem solved.
I hope you will be able to enjoy Cuelux anyway, :)
Julien Levaufre
Visual Productions BV

 

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