Iocore2 full reset?

[jimfitton]

My Iocore2 appears to have locked up, or failed.

I cant connect to it directly or through a network.
The reset button does make the LED flicker, but the unit does not appear to then reset its IP Address.

The 2 LEDs on the network port are locked solid green all the time.

Is there a way to fully factory reset the unit without access via the network?

[Jorge Solano]

Hello Jim,

Sorry to hear you have issues with the IoCore2, but thanks for the clear explanation

On the IoCore2 the reset button can recover the network settings, but it is not a full factory reset of the complete unit. A short press toggles between DHCP and static IP mode, and holding the reset button for about 3 seconds should restore the default static IP:

`192.168.1.10`
Subnet: `255.255.255.0`

Please try this with only power and Ethernet connected. After the 3-second reset, set your computer manually to something like `192.168.1.100 / 255.255.255.0` and connect directly to the IoCore2. Then try opening:

`http://192.168.1.10`

Also check if vManager can discover it.

The two green LEDs on the network port are not used as a documented fault code, but if they stay permanently solid and the unit still does not respond after the reset above, it could point to a network/hardware issue that could be troubleshoot better with a RMA.

If it still does not come back, please send us the serial number and a short video showing the main status LED and the Ethernet LEDs during power-up.

Hope this helps!